Terms of use rentacar.lt

Terms of Use


Also available in: Lithuanian

General terms of use:

1.1. These Terms and Conditions (hereinafter – “Conditions”) apply to all the contents in this booking engine. Please read these Conditions before using this website. The use of this website indicates your agreement with these Conditions.
1.2. Rentacar.lr may also modify these Conditions at any time and such a modification will take effect immediately upon posting the modified Terms and Conditions on this website. According to it, your further access or use of this website is deemed to be your acceptance of the modified Conditions.
1.3. Rentacar.lt does not own or operate any car hire companies.
1.4. Terms between you and the rental car provider:
1.4.1. Your car rental contract will be between you and the rental car provider. Terms and conditions of the rental agreement are available on this booking engine.
1.4.2. Rentacar.lt is not a party to the contract between you and the rental car provider and has no responsibility or liability (directly or indirectly) to any party in respect of the terms of your contract with the rental car provider or any problems arising with the hired car pursuant to that contract or any other issues between you and the rental car provide.

2. Reservation

2.1. After a reservation is made, our operators will contact car hire provider to confirm your reservation request. When your reservation is confirmed, rentacar.lt will send you an email with the Confirmation Voucher within 24h-48h so that you had all the necessary information before your arrival.
2.2. We cannot guarantee a specific make or model of the car. The car on your voucher is the most common vehicle for the class you’ve rented. At the time of a pick-up, you will be provided with a car model on your voucher if it is available. In all other cases, you will receive an adequate substitute or a free upgrade.
2.3. Rentacar.lt uses your e-mail address only to send you a voucher. We use your phone number only to contact you if there are any questions with your reservation.
2.4. Rentacar.lt recommends you to check the details of the reservation e.g. location, date, time and rental period thoroughly.
2.5. Reservation amendments can be done in “MANAGE BOOKING” section 48 hours prior to commencement of the rental and are subject of a rental price available at the time of change.
2.6. It’s allowed to pick up a car at one location and to drop it off at another location. Additional one way fee may be taken in this case. Basically one way fee is not included in the rental price indicated during the reservation (i.e. one way fee is also not included in the rental price indicated on your voucher, please see more detailed information on one way policy and it cost in local terms and conditions of rental car provider).

3. Payment

3.1. Payment options:
3.1.1. You make an advance payment at the time of booking and the balance is paid to the rental car provider on arrival;
3.1.2. rentacar.lt charges total price of reservation from your credit card via PayPal at the time you make your reservation;
3.2.  Rentacar.lt  guarantee customer cash payments to be accepted by rental car provider on a pick up.

4. Pick up and drop off

4.1. Flight Information. For airport pick-up it is essential that rentacar.lt receives the correct flight number and arrival time. You can do this either online or by phone. If this information is not available at the time of reservation, please ensure that you inform us at least 2 days prior to your departure, via email or by phone. Rentacar.lt takes no responsibility for a failed rental due to late or improper supply of this information. Failure to supply this information also alleviates the responsibility of rentacar.lt
4.2. Rentacar.lt does not make a refund of sum paid and does not take responsibility if the car rental company refuses to provide the car to a customer in any of the following circumstances:
4.2.1. no show;
4.2.2. showing up late;
4.2.3. unused days;
4.2.4. additional services purchased locally;
4.2.5. fail to provide all required documents, driver’s license, passport/ID card, credit card or there are not enough funds on a credit card to block a security deposit;
4.2.6. if a customer arrives at the car rental desk under the influence of alcohol or drugs

5. Other provisions

5.1. Complaints. All complaints and/or problems must be received in writing within 30 days from your drop-off date. Rentacar.lt cannot process complaints made outside of this period. If your complaint concerns the rental car provider, rentacar.lt will inform you about your options and give you advice on a course of actions.
5.2. All disputes and complaints shall be resolved in accordance with the legislation of the Republic of Lithuania.

For more information please email us or call us at +370 676 55459.

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